Refund policy

No Returns or Exchanges Policy

Alexandra Tealeaf Consultancy is dedicated to providing high-quality online guides designed to support the development and well-being of children. I encourage you to thoroughly review the product descriptions and any available samples to ensure the guide suits your specific needs.

Non-Refundable & Non-Returnable Products
Due to the nature of digital content, including my child development guides, all sales are final. Once access has been granted or the guide has been downloaded, I am unable to offer refunds, exchanges, or cancellations.

Legal Basis Under UK Law
Under UK trading laws, digital products, such as my child development guides, are classified as "digital content." According to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, once digital content has been accessed or downloaded, consumers lose the right to cancel the purchase. This policy is in place to protect the intellectual property of my digital products.

Exclusions
This policy does not affect your statutory rights regarding faulty or misdescribed products. If you believe the product is not as described or is faulty, please contact me within 14 days of purchase, and I will investigate your claim.

By purchasing from Alexandra Tealeaf Consultancy, you agree to this no returns or exchanges policy.

If you have any questions or require further clarification, please contact my customer support team.